Mark Fugatt

2001 Penfield Road Penfield
New York, 14526
Tel: 716 586 3890
Fax: 716 249 0316


  • Microsoft Certified Trainer
  • Microsoft Certified Professional
  • Microsoft Certified Professional + Internet
  • Microsoft Certified Systems Engineer
  • Microsoft Certified Systems Engineer + Internet
  • Lotus Notes Certified Trainer Level 1 (Notes 4.X)
  • Lotus Notes Certified Systems Administrator
  • Lotus Notes Certified Principal Systems Administrator
  • Lotus Notes Certified Application Developer
  • Lotus Notes Certified Principal Application Developer

Recent Experience

Aug 1998 – Present Pentech Office Solutions Ltd/Inc. Penfield NY
Managing Director and Technical Instructor

  • Deliver high quality technical training for Microsoft and Lotus authorised training centres throughout the UK and overseas.
  • Design be-spoke technical training courses for Microsoft and Lotus authorised training centres
  • Technical consultant focusing on Enterprise Messaging and Microsoft solutions. Responsible for developing and delivering messaging and Microsoft-based solutions such as Microsoft Exchange, Internet Information Server, Proxy Server, and others.
  • Instrumental in the design and implementation of a number of Lotus Notes installations.
  • Developed documentation for large Windows 2000 server and storage solution, for Shell Services International.
  • Delivered technical training to Microsoft Technical Account Managers at Microsoft (UK).
  • Delivered technical training to HP Systems Engineers for HP in France and Singapore.
  • Responsible for the design and development of some large Lotus Notes based workflow applications.

June 1996 – Aug 1998 IKON Office Solutions Inc Rochester, NY, USA
Senior Technical Instructor

  • To deliver Microsoft and Lotus certified training to IKON’s customers.
  • Designed and implemented many networks for IKON’s customers, utilising Microsoft technologies.
  • Founder of the Greater Rochester Windows NT Users Group.
  • Supported IKON’s internal messaging system based upon Lotus Notes, developed a number of applications for in-house use.

Jan 1995 –May 1996 Parity Training Ltd Surrey, UK
Technical Instructor

  • Deliver classroom based training on Microsoft and Lotus systems.
  • Conduct training needs analysis for Parity clients to ensure that the correct level of training is delivered.
  • Create customised training curriculum for clients.